Safety and Security of Operations
Takaful Malaysia is highly committed towards ensuring the safety and security of the operations of our Online Renewals. For this purpose we have put into place strong security measures to prevent unauthorised access, which could result in the alteration, destruction or theft of data or compromise the confidentiality of our customer's data. To create a secure and confidential Online Renewals environment, we adhere to strict computer security standards and have put in place a combination of access, authentication and other security controls. For further details of the security measures taken by us, please see our security statement.

Privacy Policy
We recognise that the privacy of our client's personal and financial information is a fundamental element of public trust and confidence in our Online Renewals. We are well aware of our customer's online privacy concerns and as such adopt responsible privacy standards to provide our customers with privacy protections in the online environment. Please view our privacy policy for further details of our commitment towards ensuring our client's privacy.

Reliable and Quality Services
Takaful Malaysia is committed, at all times towards maintaining the customer's best interests as the governing influence in the provision of our Online Renewals. To provide reliable and quality services, we ensure that all personnel and staff involved in providing these services have the necessary expertise and skills required of them. We also ensure that we have the sufficient resources to run and support the Online Renewals system and address any related security and privacy concerns that our Customers might have.

Transparency of Products
We are at all times committed in ensuring that any disclosure of our products and services are fair and accurate. We shall not for this purpose engage in conduct that is misleading or deceptive or make any false or misleading representations with regard to the products and services we provide.

Prompt Response for Enquiries and Complaints
Customer enquiries, feedback and complaints are always welcomed by us This will help us identify any weaknesses in the services we provide and accordingly work towards improving it.

In an effort to address any concern or answer any questions our customers may have, we endeavour to ensure that we have trained staff to provide a prompt and satisfactory response.

If our feedback or response is in anyway unsatisfactory, Customers are free to submit their complaints to us by writing in or by e-mailing us at csu@takaful-malaysia.com.my.