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Tele Bantuan S​ervices

We ar​​e here to help

We can never predict if we are going to have a vehicle breakdown - be it a flat battery or a punctured tyre. The good news is, we are there for you when it happens with our Tele Bantuan services at your side to help you.

What is Tele Bantuan?

Tele Bantuan is our 24/7 emergency car assistance program provided to all our eligible participants with a Comprehensive Private Motor Takaful* coverage.

What is covered under Tele Bantuan?

  • Breakdown
    If your vehicle experiences a breakdown, you are entitled to the following services:
    • 24/7 Minor Roadside Repair
      Our Tele Bantuan provider will assist and repair the vehicle on the roadside. Minor roadside repairs are those that can be done on the spot. E.g. jump start services, change of battery or tires, emergency delivery of petrol and/or minor wiring work.
    • 24/7 Towing Service
      If your vehicle cannot be repaired on the spot, our Tele Bantuan provider will provide towing service to Takaful Malaysia's panel workshop.
    You are covered for the labour cost and towing fee up to a maximum of RM300 per year. All other costs incurred including replacement of vehicle spare parts and road toll charges, if any, will be borne by you.
  • Accident
    If your vehicle meets with an accident, our Tele Bantuan provider will provide free towing service up to a maximum of RM200 to the nearest Takaful Malaysia's panel workshop.

Please click here for events that are not covered under the Tele Bantuan Services.

Who should I contact in the event of vehicle breakdown or accident?

Please contact our 24 hours Tele Bantuan helpline number at 1800-888-788 for assistance.

*The above program is only applicable for coverage effective date on or after 1st February 2016. However, this is not applicable for Comprehensive Private Motor Takaful certificates participated through our bank partner. For bank customers, please contact myMotor Assist hotline at 1800-88-3323 or check with your bank for the coverage details. ​​​​​​​

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