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Whistle Blowing

This page serves as a guideline for stakeholders of Takaful Malaysia to be aware of any Misconduct/Wrongdoing that they come across and which needs to be brought to the attention of the Management:-

Takaful Malaysia expects the highest standards of integrity from all its employees at all times. It also takes a serious view of any such Misconduct/Wrongdoing on the part of its employees, management, directors pertaining to their obligations to the Group's interests.

Types of Wrongdoing

  • Parties can report a Whistle-blowing complaint if they are aware of any Misconduct/Wrongdoing, including, but not limited to the following:
  • Suspected Criminal Offence
  • Non-compliance with Regulatory Requirements
  • Financial / Professional Misconduct
  • Individual Health & Safety Risk
  • Unfair Treatment
  • Improper Conduct / Unethical Behaviour
  • Receiving / Soliciting Graft / Kickbacks
  • Attempts to suppress or conceal any information relating to any of the above

Confidentiality

The identity of the parties reporting a whistle blowing complaint will be kept confidential. Acting in good faith, Takaful Malaysia expects all parties to act in good faith and have reasonable grounds when reporting a whistle blowing complaint. If allegations are proven to be malicious, the parties responsible may be subject to appropriate disciplinary action, up to and including legal action, where applicable.

Protection from retaliation

Any party that retaliates against someone who has reported a wrongdoing in good faith may be subject to appropriate disciplinary action, up to and including legal action, where applicable.

Reverting to complainant

Takaful Malaysia reserves the right not to inform the whistleblower of the precise action plan and/or the outcome of the investigation as this may infringe a duty of confidentiality to others.

Whistle-blowing channels

The improved Whistle-blowing channels are as follows:

Email: STMB-WB@takaful-malaysia.com.my
E-Form: Whistle Blowing E-Form Link​​

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