Mishaps such as flat batteries or an accident that causes a car to break down smack in the middle of the road are part of being a car owner. On top of the safety risk, non-insured breakdown assistance is expensive. Fortunately, conventional insurance and takaful companies in Malaysia offer road assistance services.
Reliable towing services are fast and professional and ensure policyholder and vehicle safety, offering peace of mind. But how do you identify affordable yet reliable towing assistance near you to avoid additional distance per km charges? Keep reading this guide to learn about car breakdown and towing assistance services in Malaysia, including access to unlimited free towing services from a service provider.
Towing a vehicle entails specialized service providers utilizing unique towing vehicles to assist customers whose cars have broken down, been involved in an accident, or are experiencing battery issues.
Car breaks and car battery problems are the leading causes of indisposed vehicles in Malaysia. There are different tow vehicles like flat-bed trucks, wheel lift tow trucks, and hook-and-chain tow trucks to suit different towing needs.
Towing service providers operate via a towing facility whereby they hold the towing vehicles and a 24-hour auto assist hotline; some have a mobile app via which you can connect with them and request assistance.
The towing services in Malaysia are predominantly part of the broader roadside assistance service package, including battery installation and tyre changes. However, the services provided within the towing service niche include flatbed, wheel-lift, and hook-and-chain towing.
Some towing service providers partner with insurance and takaful companies to take insurance policy wording to connect customers to a fast and affordable towing service. All you need to do is call the toll-free number of an authorized towing service anytime your vehicle breaks down. Give them details like your name, car breakdown location, car plate number, and the workshop you intend to visit.
Malaysian insurance and takaful companies offer free car towing services among the add-ons included in auto insurance plans. The free towing service includes a toll-free contact, 24-hour towing, and free two-way services up to a set distance.
Most service providers set the free-for-free car towing distance between 100 km and 200 km and the price for the additional distance between RM.1.50 per km to RM.2.00 per km. However, others offer unlimited distance coverage or RM.300-RM.400 coverage per car towing incidence.
The cost of car towing services usually varies from one towing company to another, depending on the nature of the task.
Generally, the cost of towing a car depends on factors such as;
You can purchase additional towing services to enhance coverage and enjoy extensive support.
Here are instances where additional towing services might come in handy:
In the event of a roadside emergency, there’s a range of contact methods, including toll-free lines, to enable its clients to acquire the support they want swiftly.
The Tele Bantuan helpline provides the fastest way to contact someone whether you need towing services or emergency assistance. Call 1-800 888 788 to speak with a customer service representative from Takaful Malaysia.
Alternatively, submit service requests for towing and other services on the official website. Simply sign up and provide the necessary information. If you prefer in-person interactions, you can visit the branch office.
Your insurance provider’s recommended auto shops can provide cost savings through lower servicing prices. The insurance company may frequently bill the repair expenses straight to the party that needs them, saving you from having to make an upfront payment.
While you are free to tow your car to any shop, it can cost more to tow your automobile to a repair that is far away if specific plans also include towing distance restrictions.
MMost insurance companies have a network of “panel” or favoured workshops to provide you with options. These workshops have contracts with insurance providers.
You can benefit from the towing services your insurance provider offers on various occasions. But it all depends on the terms and conditions mentioned in your policy.
As such, there can be a cap on how many times you can utilize towing services over a certain period, how many tows you can make per incident or claim, and the maximum towing distance.
There are a few warning signals and indicators to watch out for if you think your automobile is being towed. Unexpected loss of control or movement of your car when you aren’t driving is a blatant warning sign. Another indication is when a tow truck approaches your vehicle while carrying a hook or other towing tools.
Drivers depend on auto help and roadside assistance services for speedy fixes to unforeseen car problems. From jump starts to fuel delivery and breakdown assistance, all these ensure drivers are back on the road quickly.
The Klang Valley, Johor Bahru, and Pulau Pinang are important hubs where auto and roadside assistance services are offered, meeting the demands of different areas.
Notably, many of these services are offered on weekends, given that car troubles can happen anytime at any moment, giving convenience to individuals who depend on their cars for work and daily chores.
In Malaysia, consider the response time, service options, service area, and customer evaluations when choosing a roadside and auto help provider. A quicker reaction time reduces wait times and guarantees your safety everywhere you go.
Finding affordable towing services in your area is essential for roadside security. With the support of Takaful Malaysia, drivers can get reliable assistance quickly, making the journey easier even when faced with unexpected obstacles.
Are you willing to incur additional costs and use appropriate towing services to protect your driving safety? Contact Takaful Malaysia now to learn more about your choices and drive without stress.
