Protect Yourself from Scams and Misrepresentation

At Takaful Malaysia, we are committed to safeguarding your trust and protecting your personal and financial information. In line with our values of integrity and transparency, we urge all participants and customers to stay vigilant against fraudulent activities and scams.

Common Types of Fraud and Misrepresentation

• Fake Takaful Offers: Fraudsters promote non-existent or unauthorized Takaful Malaysia products through social media, emails, or messaging apps.
• Impersonation Scams: Scammers pose as representatives, agents, or staff of Takaful Malaysia to obtain your personal or banking details.
• Phishing or Smishing: Emails, SMS, or WhatsApp messages contain fake links that direct you to fraudulent websites designed to steal confidential information.
• Fake Claims or Refund Notifications: Fraudulent messages request fees or “processing payments” for claim disbursements or refunds.
• Unauthorized Use of Personal Data: Scammers misuse your NRIC, certificate details, or banking information for false Takaful Malaysia subscriptions or withdrawals.

How You Can Protect Yourself

• Subscribe or renew your takaful certificate ONLY through our official website, registered agents, or authorized partners.
• Never share your personal details, TAC numbers, or login credentials with anyone, including individuals claiming to be from Takaful Malaysia.
• Always verify the authenticity of calls, emails, or messages before responding.
• Visit our official website at www.takaful-malaysia.com.my or call our Customer Service Unit for confirmation.
• Keep your contact details updated to ensure you receive legitimate notifications from us.
• Report any suspicious messages, social media posts, or individuals claiming to represent Takaful Malaysia.

Our Commitment

We continuously strengthen our security controls, monitor for suspicious activities, and collaborate with relevant authorities to combat financial crimes and protect our participants. Even with these safeguards in place, fraud prevention is a shared responsibility. Your awareness and caution play a vital role in maintaining a secure environment.

Report a Fraud or Suspicious Activity

If you encounter any suspicious activity or communication claiming to be from Takaful Malaysia, please contact us immediately:

Customer Service: 1-300 88 252 385
Email: csu@takaful-malaysia.com.my

Together, we can protect our community from fraud and misrepresentation by upholding the principles of trust and transparency in all dealings.